Raising the bar on customer service means challenging those who interact with customers to move from “business as usual” to high performance, results-oriented customer service that delights clients and improves the bottom line.
MRA’s emphasis in all of its customer service programs is on six main competencies:
- Business Skills
- Customer Focus
Each program offers a unique twist to specifically meet the needs of that customer contact at different levels in the organization.
Customer Service Excellence Program
Three half-day program series that combines essential customer communication skills, understanding business from the customer’s point of view, and creative problem solving that wins over customers.
Cornerstones of Superior Customer Service
Focus is on making a strong, positive impact on both internal and external customers by understanding the customer service role and how communication styles can affect the customer relationship in face-to-face and telephone contacts.
Customer Skills for Technical Professionals
Customer service skills designed for the technical professional to help improve customer relationships.