Do you know how to respond when your organization receives an employee complaint of harassment, hostile work environment, or discrimination? This article will provide you with practical advice on what to do when you receive a complaint, how to conduct the investigation with step-by-step advice, and what to do following the investigation. With investigations, rarely do the “facts” turn out as presented, so be prepared for surprises. Use your HR instincts and skills to your advantage in asking questions and probing for details so that you can make the best recommendation or decision. Investigations are rarely win-win situations. One of your goals is to diminish fallout and manage risk
