Website FAQs & Account Help
New to MRA or need help managing your account? This page provides answers to common questions about accessing resources, managing your profile, and understanding your role permissions. Whether you’re logging in for the first time or troubleshooting an issue, you’ll find quick guidance to help you navigate the site with confidence.
Frequently Asked Questions
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How do I reset my password?
To reset your MRA website password, visit the login page and click “Forgot your password?”
Follow the prompts to receive a password reset email and create a new password.
Step-by-step instructions are displayed on the login page.
To reset your reference and background investigations (RBI) website password, contact [email protected].
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I am not receiving emails from MRA—what should I do?
First, check your junk and spam folders as it is possible that your organization’s email server is blocking MRA’s IP address. If this is the case, please ask your IT/Help Desk department to whitelist both our email domain (@mranet.org) and our dedicated IP address(13.111.53.11).
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How do I update my email preferences?
You can manage your email subscriptions and communication preferences within your User Dashboard.
- Make sure that you are logged into your account first and navigate to "My account"
- Scroll to the bottom where you see "Update Your Email Preferences and Publications."
- Click the "Update Preferences" button, which will send you an email from [email protected]
- In the email, click the link to update your email preferences
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What are the different web roles and what do they mean?
Each of your employees can be assigned a role that determines what they can access:
- PC (Primary Contact): Full access to account information and resources.
- BC (Billing Contact): Access to invoices only within the dashboard.
- SC (Survey Contact): Can view survey reports and receives participation invitations.
- SCA (Survey Contact Associate): Can view survey reports but does not receive participation invitations.
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How do I create an account?
For the "Organization" field, make sure you type the name of your company and choose the correct one from the options shown. If your organization is not listed, leave the field blank and your account will show as an individual account. Note: If your organization is a member of MRA, your account must be associated with a company name to receive member benefits and pricing.
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Why can’t I see member-only content or pricing?
Common causes:
- Not logged in
- Incorrect role assigned
- Organization membership not linked
If you believe you should have access, contact your organization’s Primary Contact or MRA.
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How do I update my contact information?
Visit your User Dashboard and click on the "My Profile" tab.
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Who should I contact for help?
While you're taking care of all the people at your organization, MRA is by your side with all the HR resources you need to get the job done right.
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How do I register for events or training?
View our training catalog, credit information, cancellation policy, accommodation requests, hotels, etc. for our offices and training locations.
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Can multiple people from my organization have access?
Yes, you can add new employees here.