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What HR Services Does MRA Provide?

A Comprehensive Guide

Organizations of every size face ongoing HR challenges—managing compliance, navigating employee issues, strengthening workplace culture, hiring talent, and developing leaders. Many employers don’t have dedicated internal HR staff, while others need added expertise to supplement their team.

That’s where MRA’s HR services come in.

 

MRA Logo: Trusted HR Experts

MRA is a nonprofit employer association that provides practical HR support, services, and expertise to organizations that may not have full internal HR resources or need additional guidance. Unlike traditional HR consulting firms or professional employer organizations (PEOs), MRA works alongside employers as a long-term partner—offering flexible access to HR expertise, tools, and training without taking over employment responsibilities. Employers typically turn to MRA when they need reliable HR support, help navigating compliance, or additional capacity to manage employee-related challenges.

As the nation’s largest nonprofit employer association, MRA supports more than 5,500 employers and 1.5 million employees with practical HR expertise, tools, and resources.

Businesses can access MRA’s HR services with or without a membership. Membership unlocks preferred pricing and additional benefits, but many organizations begin by seeking help with a specific HR need and choose membership later.

This guide outlines the full range of HR services MRA provides and how employers use them to address immediate challenges and build stronger, more effective workplaces.

MRA Employees

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What Makes MRA’s HR Services Valuable to Employers?

Whether you need quick answers to HR questions, support for a sensitive situation, help developing people programs, or expertise in compliance, MRA gives organizations access to more than 200 HR and business professionals with deep, real‑world experience.

HR Services

MRA offers:

  • Flexible access — services available to both members and nonmembers
  • Expert HR guidance grounded in best practices and current regulations
  • Support across the full HR lifecycle, from compliance to leadership development
  • Cost‑effective solutions, with discounted pricing for members

Employers turn to MRA for dependable HR support that fits their needs—whether it’s one project, ongoing assistance, or full access through membership.

This flexible model allows employers to access HR expertise in a way that fits their organization—whether they need occasional guidance, project-based support, or a more consistent HR partner. For many small and mid-sized employers, MRA serves as an extension of their internal team, while larger organizations often use MRA to supplement specialized HR needs or provide additional capacity during complex situations.

24/7 HR Hotline: Immediate Answers from HR Professionals

MRA’s 24/7 HR Hotline connects employers directly with HR professionals who provide practical, real‑time guidance. These experts bring at least 8–10 years of HR experience and help organizations respond appropriately to day‑to‑day and urgent issues.

Employers frequently use the hotline for:

  • Employee relations questions
  • Compliance interpretation
  • Workplace behavior concerns
  • Policy application
  • Documentation guidance

This service is available to members and is often one of the strongest reasons organizations join.

HR Hotline

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HR Compliance Support

Keeping up with compliance requirements is a continual challenge. MRA’s HR experts help employers interpret changing regulations and ensure essential practices are up to date.

Services include:

With MRA’s help, employers reduce risk and maintain confidence that their policies and processes are sound.

HR Compliance

Law

Employee Handbook Development & Policy Support

Handbooks define workplace expectations and help protect the organization.

MRA offers:

  • Full handbook development
  • Handbook reviews and updates
  • State‑specific compliance corrections
  • Recommendations from experienced HR professionals

This ensures policies are not only compliant but clear and practical for everyday use.

Handbooks

Handbook

Workplace Investigations & Conflict Resolution

When workplace issues arise, employers rely on MRA’s experienced HR professionals for guidance in managing investigations and resolving sensitive situations.

Support includes:

  • Fact‑finding investigations
  • Employee misconduct review
  • Complaint evaluation
  • Conflict resolution strategies
  • Documentation best practices

This helps organizations maintain fairness, consistency, and compliance.

Investigations & Conflict

Poor performance

HR Audits & Organizational Assessments

MRA’s HR audits help employers understand the strengths and opportunities within their HR functions.

Audits typically review:

  • HR processes and systems
  • Policies and compliance
  • Recordkeeping Hiring and onboarding practices
  • Performance management approaches

Employers use audit results to prioritize improvements and align practices with best‑in‑class HR standards.

HR Audits

Two Hands Pointing at Paper

Recruiting, Hiring & Talent Support

Employers frequently use MRA for:

These services help organizations attract and retain the right talent.

Recruiting & Hiring

Recruiting

Total Rewards, Compensation & Benefits Benchmarking

Competitive pay and benefits are essential to retaining employees.

MRA provides:

Employers use this data to make informed decisions about pay structure and benefits offerings.

Total Rewards

Compensation Planning header image

HR Business Partner Support

Organizations needing strategic-level HR guidance—without hiring a full-time senior HR leader—can work with MRA’s HR Business Partners (HRBPs).

HRBPs support employers by:

  • Aligning HR practices with business goals
  • Strengthening HR strategy
  • Navigating complex employee situations
  • Helping build effective organizational structures

This provides expert HR perspective without requiring employers to increase their internal HR staff.

HR Business Partners

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Training & Leadership Development

With over 2,000 courses delivered by experienced instructors, MRA is a leading resource for employer training and leadership development.

Courses include:

Organizations use this training to develop talent at every level.

Training & Development

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The partner you need, when you need it

MRA is a nonprofit employer association that provides comprehensive HR support, services, and expertise to help organizations manage their people, stay compliant, and build stronger workplaces. By combining on-demand guidance, project-based services, and long-term partnership through membership, MRA offers a flexible alternative to building a fully resourced internal HR team or relying on traditional consulting models.

As a trusted resource for more than 5,500 employers, MRA delivers the HR support organizations need to thrive.